SHIPPING & DELIVERY POLICY

At Anaajoo, we take care to pack and dispatch your food products so they reach you in good condition and as quickly as reasonably possible.

1 Where We Deliver

We currently deliver to serviceable locations within India only.

At present, Anaajoo does not offer international shipping.

Delivery availability may depend on your PIN code and the serviceability of our logistics partners.

2 Order Processing

Orders are generally processed and dispatched within 1–3 business days after successful order confirmation.

Orders placed on Sundays, public holidays or non-working days may be processed on the next working day.

During festivals, promotional events, periods of unusually high demand or circumstances outside our reasonable control, processing may take longer.

For certain freshly prepared or freshly milled products, processing times may vary depending on the product and order schedule.

3 Estimated Delivery Time

After dispatch, orders are typically delivered within approximately 3–7 business days, depending on the destination.

Remote or difficult-to-service locations may require additional time.

Any delivery date shown on our website, checkout page, tracking page, email, SMS or WhatsApp communication is an estimated delivery date and not an absolute guarantee, unless expressly stated otherwise.

4 Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your order.

Free shipping may be offered from time to time based on:

minimum order value;

particular products;

particular locations;

promotional campaigns; or

other conditions specified at the time of purchase.

Anaajoo may change shipping charges or free-shipping thresholds from time to time.

Changes will not affect an order that has already been confirmed.

5 Order Tracking

Once your order has been dispatched, tracking details may be provided through email, SMS, WhatsApp, your Anaajoo account or another available communication method.

Tracking information may take some time to become active after a shipment is handed over to the logistics partner.

6 Correct Delivery Information

Customers are responsible for providing complete and accurate information, including:

recipient name;

mobile number;

house/building details;

street/locality;

landmark, where necessary;

city;

state; and

correct PIN code.

If you notice an error after placing an order, contact us as soon as possible at wecare@anaajoo.com.

We will try to make the requested correction if the order has not been dispatched. Once an order has been dispatched, changing the address may not be possible.

Anaajoo will not be responsible for delays or failed deliveries caused by incorrect, incomplete or outdated information supplied by the customer.

7 Delivery Attempts

Our logistics partner may contact you when attempting delivery.

Please ensure that the recipient or an authorised person is available to receive the order.

If delivery cannot be completed because:

the customer is unavailable;

the phone number is unreachable;

the address is incorrect or incomplete;

the customer refuses delivery without an eligible reason; or

repeated delivery attempts fail,

the shipment may be returned to Anaajoo.

Any refund in such circumstances will be handled in accordance with our Cancellation, Return & Refund Policy and applicable law. Shipping or return-to-origin costs may be deducted where legally permissible and where the failed delivery resulted from circumstances attributable to the customer.

8 Delayed Orders

Although we work with logistics partners to deliver within the estimated timeline, delays may occasionally happen due to circumstances including:

weather conditions;

natural disasters;

transport disruption;

strikes;

government restrictions;

festivals or unusually high shipment volumes;

courier operational issues;

regional disturbances;

incorrect addresses;

force majeure events; or

other circumstances outside our reasonable control.

If your shipment appears significantly delayed, contact us at wecare@anaajoo.com and we will assist you.

Nothing in this section limits any right available to a consumer under applicable law for a qualifying late delivery.

9 Lost Shipments

If a logistics partner confirms that a prepaid shipment has been lost in transit, Anaajoo will, as appropriate, arrange a replacement or refund for the affected items.

10 Damaged Packages

If your package appears severely damaged, leaking, tampered with or unsafe at the time of delivery, you may refuse delivery where appropriate.

If you accept the package and subsequently discover transit damage, please follow the procedure described in our Cancellation, Return & Refund Policy.

11 Contact

For delivery-related assistance:

Email: wecare@anaajoo.com

Customer Care: +91 7880299103